FAQ
Everything you need, quietly answered
How long does shipping take? —
Orders over €200 ship free. Standard delivery is 2–4 working days within the EU; 4–8 days worldwide (40+ countries). Tracking is sent the moment your order leaves Rotterdam.
What is your returns policy? +
Return within 14 days, unworn with tags, for a full refund or exchange. Returns and exchanges are free within the EU.
How do I find my size? +
Our essentials run true to size with a relaxed cut. XS 44 · S 46–48 · M 48–50 · L 52 · XL 54. In doubt between two sizes, choose the smaller for a cleaner line — or ask our personal advisor.
How do I care for my pieces? +
Wash cold, inside out, air-dry where you can. Suede chinos: brush dry, spot-clean only. Linen: embrace the crease.
Which payment methods do you accept? +
iDEAL, Visa, Mastercard, Amex, PayPal, Apple Pay, Google Pay and Klarna — including interest-free pay-in-3. All payments are secured and encrypted.
Can I shop in store? +
Yes — visit our Rotterdam showroom for the full collection, or book a private appointment with an advisor.
How do I contact you? +
Email hello@montere.nl or message @montere on Instagram. We reply within one working day, often within the hour.
